Reporting failure
Hansen Dranken & Tapwacht: the 24/7 emergency service
Is there a problem with your draught system or your cooling system? Hansen Dranken works in collaboration with Tapwacht who will be happy to help! We have a special page with manuals for malfunctions that you can solve yourself. If your fault or malfunction is not listed or if you are unable to resolve the issue yourself, the Tapwacht emergency repair service is available 24/7 all-year-round.
In order to be of service to you as quickly as possible, Tapwacht will first try to help you resolve the issue via the telephone. If they are unable to help you in this way, a technician will be sent to you.
If you want to report a malfunction, make sure you have the following information at hand:
- Your account number
- Name and address details
- And don’t forget to state that you are a client of Hansen Dranken